The Archbishop values the letters and emails that people send to him and is grateful that so many take the trouble to write. He hopes correspondents will understand that because so many letters and emails are sent to him, he is unable to read or reply personally to many of them. In these circumstances he instructs his staff to reply on his behalf, in accordance with agreed policies, and is regularly informed about the nature and content of the incoming correspondence that he does not have the opportunity to see.
Sometimes a particular campaign, public debate or issue will generate a substantial amount of communication from the public, making it impossible for a reply to be issued to each individual correspondent. It is very much hoped that the absence of a reply in such cases will not be interpreted as a discourtesy, or a lack of interest in what they have to say.